AS-SAJJAD, M. D.; AGUSTINA, I.; WIRADIPUTRA, I. A. Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 7, n. 2, p. 173–188, 2023. DOI: 10.30741/adv.v7i2.1215. Disponível em: http://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/1215. Acesso em: 17 may. 2024.