AS-SAJJAD, Muhammad Dzaky; AGUSTINA, Iin; WIRADIPUTRA, Indra Aldila. Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 7, n. 2, p. 173–188, 2023. DOI: 10.30741/adv.v7i2.1215. Disponível em: https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/1215. Acesso em: 4 aug. 2025.