ROBUSTIN, T. P.; PUTRI, N. L. I.; HAKIM, I. Building customer loyalty at Balung Regional Hospital with a Service Encounter and Satisfaction Strategy. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 8, n. 2, p. 152–159, 2024. DOI: 10.30741/adv.v8i2.1432. Disponível em: https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/1432. Acesso em: 23 apr. 2025.