OKTAVIANA, D.; SAFITRI, R. The Effect of Emotional Intelligence and Organizational Commitment on Service Quality Mediated by Organizational Citizenship Behaviour. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 7, n. 1, p. 39–51, 2023. DOI: 10.30741/adv.v7i1.1002. Disponível em: https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/1002. Acesso em: 3 jul. 2024.