NURAIENI, F. A.; RAVENSKA, N.; PRADESA, H. A. Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 5, n. 2, p. 85–93, 2021. DOI: 10.30741/adv.v5i2.779. Disponível em: https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/779. Acesso em: 4 may. 2024.