Robustin, T. P., N. L. I. Putri, and I. Hakim. “Building Customer Loyalty at Balung Regional Hospital With a Service Encounter and Satisfaction Strategy”. Jurnal Ilmu Manajemen Advantage, vol. 8, no. 2, Dec. 2024, pp. 152-9, doi:10.30741/adv.v8i2.1432.