As-Sajjad, Muhammad Dzaky, Iin Agustina, and Indra Aldila Wiradiputra. “Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction”. Jurnal Ilmu Manajemen Advantage 7, no. 2 (December 28, 2023): 173–188. Accessed July 3, 2024. https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/1215.