Nuraieni, Firda Auliawati, Nanda Ravenska, and Hafid Aditya Pradesa. “Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality”. Jurnal Ilmu Manajemen Advantage 5, no. 2 (December 30, 2021): 85–93. Accessed May 4, 2024. https://ejournal.itbwigalumajang.ac.id/index.php/adv/article/view/779.