Kinerja Badan Jaminan Sosial Dan Kepuasan Pelanggan

Authors

  • Elsa Triandhani Putri University of Pembangunan Nasional Veteran Jawa Timur
  • Hero Priono University of Pembangunan Nasional Veteran Jawa Timur
  • Endah Susilowati University of Pembangunan Nasional Veteran Jawa Timur

DOI:

https://doi.org/10.30741/assets.v1i1.15

Keywords:

Service Quality, Company Capability, Customer Satisfaction, Company Performance, Social Security Agency

Abstract

The purpose of this research is to test the quality of service and company capability through the customer satisfaction and company performance of Indonesia social security agency of human resource ( BPJS Ketenagakerjaan). This is  quantitative research with survey method approach. It was population 1.011 people and distributed 91 questionnaires for BPJS Ketenagakerjaan Jember branch. Partial Least Square (PLS) software used to test the hyphotesis.The research found  that service quality variable has effect through the customer satisfaction but does not have any effect for the company performance. Company capability variable affects the customer satisfaction and company performance.

Downloads

Download data is not yet available.

Downloads

Published

2017-07-30

How to Cite

Putri, E. T., Priono, H., & Susilowati, E. (2017). Kinerja Badan Jaminan Sosial Dan Kepuasan Pelanggan. Assets : Jurnal Ilmiah Ilmu Akuntansi, Keuangan Dan Pajak, 1(1), 20–32. https://doi.org/10.30741/assets.v1i1.15

Issue

Vol. 1 No. 1 (2017): Januari 2017

Section

Articles