Analysis of Employee Performance Improvement: The Role of Social Exchange Theory

Ginanjar Wira  Saputra; Kurniawati Kurniawati; Ahmad Johan; Riza Bahtiar Sulistyan

Authors

Ginanjar Wira Saputra Universitas Bandung
Kurniawati Universitas Bandung
Ahmad Johan Universitas Bandung
Riza Bahtiar Sulistyan Universitas Bandung

Keywords:

Employee Performance, Organizational Support, Training

Abstract

This study aims to examine and analyze the important role of organizational support and training in an effort to improve the performance of Bandung City Transportation Department employees. Organizational support is measured through the dimensions of caring, consideration, problem solving assistance, and the ability to forgive mistakes, while training is measured through training needs, planning, and evaluation. The sample used was 116 employees of the Bandung City Transportation Department. Analysis using multiple linear regression. The results of the analysis show that organizational support and training have a positive and significant impact on employee performance in the aspects of quality, quantity, timeliness and responsibility. The implication is that the transportation agency can consider developing stronger organizational support and optimizing appropriate training programs to improve operational efficiency and effectiveness. Future research could explore other factors that influence employee performance in broader and more diverse contexts.

Downloads

Download data is not yet available.

References

Arifin, Z., Nirwanto, N., & Manan, A. (2020). Reducing the Negative Bullying at Work Impact on Employee Performance through Absorption and Team Work. Advances in Economics, Business and Management Research, 64, 885-892. https://doi.org/10.2991/piceeba2-18.2019.79

Astutik, M., & Suhermin. (2022). Job Satisfaction as Mediation: Job Environment on Employee Performance. 2nd International Conference on Business and Social Sciences, Surabaya, Indonesia.

Blau, P. M. (1964). Exchange and power in social life. Wiley.

Chen, T., Hao, S., Ding, K., Feng, X., Li, G., & Liang, X. (2020). The impact of organizational support on employee performance. Employee Relations: The International Journal, 42(1), 166-179. https://doi.org/10.1108/er-01-2019-0079

Guterresa, L. F. D. C., Armanu, A., & Rofiaty, R. (2020). The role of work motivation as a mediator on the influence of education-training and leadership style on employee performance. Management Science Letters, 10, 1497-1504. https://doi.org/10.5267/j.msl.2019.12.017

Hadi, S., Putra, A. R., & Mardikaningsih, R. (2020). Pengaruh Perilaku Inovatif Dan Keterlibatan Kerja Terhadap Kinerja Karyawan. Jurnal Baruna Horizon, 3(1), 186-197. https://doi.org/10.52310/jbhorizon.v3i1.38

Hikmawati, F. (2020). Metodologi Penelitian. Rajawali Pers.

Marques-Quinteiro, P., Vargas, R., Eifler, N., & Curral, L. (2018). Employee adaptive performance and job satisfaction during organizational crisis: the role of self-leadership. European Journal of Work and Organizational Psychology, 28(1), 85-100. https://doi.org/10.1080/1359432x.2018.1551882

Rachmadona, Irawati, I., & Sugandi, Y. S. (2022). Kinerja Bidang Manajemen Transportasi Dan Parkir Pada Dinas Perhubungan Dalam Mengatasi Kemacetan Di Kota Bandung. JANE (Jurnal Administrasi Negara), 13(2), 203-209. https://doi.org/10.24198/jane.v13i2.28694

Rehman, S.-u., Mohamed, R., & Ayoup, H. (2019). The mediating role of organizational capabilities between organizational performance and its determinants. Journal of Global Entrepreneurship Research, 9(1), 30. https://doi.org/10.1186/s40497-019-0155-5

Rizki, V. L., & Sulistyan, R. B. (2022). Manajemen Sumber Daya Manusia. Widya Gama Press.

Roloff, M. E. (2015). Social Exchange Theories. The International Encyclopedia of Interpersonal Communication, 1-19. https://doi.org/10.1002/9781118540190.wbeic0158

Sudaryono. (2018). Metodologi Penelitian. PT. RajaGrafindo Persada.

Sulistyan, R. B. (2020). Lecturer E-learning Training: The Role of Social Exchange Theory. Empowerment Society, 3(2), 50-56. https://doi.org/10.30741/eps.v3i2.589

Sulistyan, R. B., Carito, D. W., Cahyaningati, R., Taufik, M., Kasno, K., & Samsuranto, S. (2022). Identification of Human Resources in the Application of SME Technology. Wiga : Jurnal Penelitian Ilmu Ekonomi, 22(1), 70-76. https://doi.org/10.30741/wiga.v12i1.799

Sulistyan, R. B., & Ermawati, E. (2020). Explaining Cyberloafing Behavior: The Role of General Strain Theory. Wiga : Jurnal Penelitian Ilmu Ekonomi, 10(2), 148-156. https://doi.org/10.30741/wiga.v10i2.596

Sulistyan, R. B., Lukiana, N., & Ato’illah, M. (2022). Perencanaan Co-Working Space dalam Peningkatan SDM di Kabupaten Lumajang. Jurnal Abdi Masyarakat Indonesia (JAMSI), 2(1), 243-248. https://doi.org/10.54082/jamsi.207

Sulistyan, R. B., Paramita, R. W. D., Setyobakti, M. H., Rizal, N., & Lukiana, N. (2020). Perceived Organizational Support on Employee Performance: The Mediating Effect of Job Stress. Proceedings of the 1st International Conference on Social Science, Humanities, Education and Society Development. https://doi.org/10.4108/eai.13-10-2020.2303710

Utrilla, P. V. N.-C., Grande-Torraleja, F. A., Albarracin, A. L. M., & Ortega-Rodriguez, C. (2022). Advance employee development to increase performance of the family business. Employee Relations: The International Journal, 45(7), 27-45. https://doi.org/10.1108/er-03-2022-0151

www.cnnindonesia.com. (2023). Biang Macet di Bandung: Jumlah Kendaraan Hampir Sama Populasi Penduduk. CNN Indonesia. https://www.cnnindonesia.com/otomotif/20230210194658-579-911677/biang-macet-di-bandung-jumlah-kendaraan-hampir-sama-populasi-penduduk

Zaeni, N., Arfah, A., & Semmaila, B. (2022). The Effect of Compensation and Work Environment on Employee Performance. Point of View Research Management, 3(2), 161-173.

Zega, Y. (2022). Pengaruh Kinerja Kepegawaian Dalam Administrasi Perkantoran. Jurnal Akuntansi, Manajemen dan Ekonomi, 1(1), 63-69. https://doi.org/10.56248/jamane.v1i1.14

Zia-ur-Rehman, M., Ansari, R. H., & Ali, H. (2020). Impact of Training on Employees' Performance. Global Management Sciences Review, 5(3), 120-128. https://doi.org/10.31703/gmsr.2020(V-III).13